Terms & Conditions | La Cueva de Lola

Terms, Conditions, Returns and Refunds Policy

IDENTIFICATION OF THE SELLER

Owner: LA CUEVA DE LOLA MADRID, S.L.
Tax ID (CIF): B88532072
Registered office: Calle Mancebos, 2 — 28005 Madrid (Spain)
Telephone: +34 913 640 726 — Customer Service, from 10:00 to 00:00
Email: info@lacuevadelola.com

PURPOSE AND SCOPE

These conditions govern the purchase of tickets for La Cueva de Lola's flamenco performances through www.lacuevadelola.com and its booking system.

Purchases are intended for persons over 18 with legal capacity to contract. Tickets for minors must be purchased by their parent or legal guardian.

Making a purchase implies prior and full acceptance of these conditions, which are available to consult, print and save before confirming the order.

PERFORMANCES, TICKETS AND PRICES

The performances, times and options available are shown on the purchase page. Depending on the option chosen, the ticket may include the show only or, in addition, a drink and/or a food tasting.

Prices are shown in euros and include the applicable VAT.
If the booking system charges any management fee, it will be itemised before the payment is confirmed.
The prices in force are those published at the time of purchase. We reserve the right to modify them, without this affecting purchases already confirmed.
The "Restricted view" option corresponds to seats with a partial view of the stage. By purchasing it, the customer expressly accepts this limitation, which does not give rise to a refund on that ground.

PURCHASE PROCESS

Select the date, time, option and number of guests.
Provide the contact details requested.
Review the order summary and accept these conditions.
Make the payment.
You will receive the confirmation and the ticket at the email address provided.

The contract is concluded upon confirmation of payment. If you do not receive the confirmation email within a reasonable time, please check your spam folder and contact us.

METHODS OF PAYMENT

Payment is made by bank card or by other means enabled in the booking system, through a secure payment gateway. We do not store your card details, which are handled directly by the payment processing entity.

NATURE OF THE TICKET

The Ticket is not personal to the holder and is transferable.
La Cueva de Lola accepts no responsibility in the event of loss, theft or misplacement of the Ticket.
It must be presented, in digital or printed format, in order to enter the venue.

RETURNS AND REFUNDS POLICY

Time limits are calculated from the start time of the performance booked.

A change of date may be requested up to 24 hours before the start of the performance, subject to availability.
If a ticket is cancelled, La Cueva de Lola will refund 100% of its price provided that notice is given 24 hours before the start of the performance.
If notice is given 12 hours before the performance, La Cueva de Lola will refund 50% of its price.
No refund of the price of the Ticket will be due if the cancellation is notified to La Cueva de Lola less than 12 hours before the start of the performance.

How to request it: contact Customer Service on +34 913 640 726 — from 10:00 to 24:00 — or at info@lacuevadelola.com, quoting your booking number. Refunds are made using the same means of payment used for the purchase, within a maximum of 14 calendar days from acceptance of the cancellation.

GIFT TICKET

You may request a change of date for a Gift Ticket up to 24 hours before the start of the performance.
If the Gift Ticket is cancelled, La Cueva de Lola will refund 100% of its price provided that notice is given 24 hours before the start of the performance.
If notice is given 12 hours before the performance, La Cueva de Lola will refund 50% of its price.
No refund of the price of the Gift Ticket will be due if the cancellation is notified less than 12 hours before the start of the performance.
The Gift Ticket is not personal to the holder and is transferable.
La Cueva de Lola accepts no responsibility in the event of loss, theft or misplacement of the Gift Ticket.

CHANGES TO OR CANCELLATION OF THE PERFORMANCE

La Cueva de Lola reserves the right to change (date, time and artists) or to cancel the scheduled performance where technical or artistic circumstances or reasons of force majeure so require.

In the event of a change to or cancellation of the performance for reasons attributable to La Cueva de Lola, the customer shall be entitled to a refund of the price of their ticket(s), or to attend another performance on an alternative date, at their choice.

PROMOTIONS

Promotional discounts cannot be combined unless otherwise stated.

RIGHT OF WITHDRAWAL

In accordance with article 103(l) of Royal Legislative Decree 1/2007 (the Spanish General Act for the Protection of Consumers and Users), the 14-day right of withdrawal does not apply to contracts for leisure services that provide for a specific date or period of performance, as is the case with tickets for shows.

This does not affect the cancellation rights set out in the "Returns and refunds policy" section, nor the rights available to the consumer in the event of a change to or cancellation of the performance by the organiser.

FOOD ALLERGIES AND INTOLERANCES

For options that include a drink or a tasting, the customer must report any allergy or intolerance at the time of booking or, at the very least, sufficiently in advance of the service. We hold allergen information in accordance with Regulation (EU) 1169/2011 and will provide it on request.

IMAGE RIGHTS

Photographs or recordings may be taken during performances for promotional purposes. If you do not wish to appear in them, please tell the venue staff before the performance begins and appropriate measures will be taken.

CUSTOMER SERVICE AND COMPLAINTS

For enquiries, changes or cancellations, please contact La Cueva de Lola's Customer Service on +34 913 640 726 — from 10:00 to 00:00 — or at info@lacuevadelola.com. Postal address: Calle Mancebos, 2 — 28005 Madrid.

Official complaint forms are available to consumers, in accordance with the regulations of the Community of Madrid.

The European Commission also provides consumers with an online dispute resolution platform: https://ec.europa.eu/consumers/odr

DATA PROTECTION

The data provided during the purchase process is processed in accordance with our Privacy Policy.

GOVERNING LAW AND JURISDICTION

These conditions are governed by Spanish law. Where the buyer is a consumer, the competent court shall be that of the buyer's own place of residence, in accordance with article 90.2 of Royal Legislative Decree 1/2007. In the event of any discrepancy between the different language versions of these terms and conditions, the Spanish version shall prevail.

PARTIAL INVALIDITY

If any clause is declared void or unenforceable, that declaration shall not affect the validity of the remainder, which shall continue in force.